Skip to: 📣 Upcoming Webinar! The 3-Step Guide to Configure, Control, and Evaluate Your AI Support Agent [Reserve Your Spot](https://thelevel.ai/resource/the-3-step-guide-to-configure-control-and-evaluate-your-ai-support-agent/?utm_term=topbanner&utm_campaign=2026-05-07-Webinar-3StepGuide&utm_medium=webinar&utm_source=event/) Skip to main content Unlock the power of AI in Customer Service # Next Level AI for Customer Experience Intelligence and Automation AI that empowers your service and business teams to deliver exceptional customer experience [Schedule Demo](https://thelevel.ai/request-demo/) Watch Video #### hubspot form Hubspot tracking code to enable chatbot Trusted by teams delivering better customer experiences ## What Makes Level AI Special The AI First Product That You Can Trust Built From The Ground Up One Stop Solution for Contact Center Automation End-to-end CX, intelligence, QA, and automation offering. Augment and Automate to Empower Eliminate manual workflows so teams focus on what matters most. Secure, Customizable Generative AI Enterprise-ready Generative AI built from the ground up to be secure Real-time intelligence you can trust Actionable, proactive insights for every interaction in real-time. ## Transform your CX at Scale With a complete end-to-end contact center platform powered by cutting-edge generative AI that removes the busywork so you and your team can focus on what you do best – deliver exceptional customer experiences. ### Retaining loyal agents and customers Gen AI based 100% Auto QA solution that transparently automates QA for your organization’s custom scorecard on every channel (call, chat, or email) at near 100% accuracy. [Learn more](https://thelevel.ai/quality-assurance-contact-center/) ### Make Every Agent a Star Performer Empower agents to deliver exceptional customer experiences with AI-generated coaching plans, evidence-based feedback, transparent progress tracking, open communication, and victory celebrations. [Learn more](https://thelevel.ai/agent-coaching/) ### Truly understand your customers Level AI identifies customer feedback, actionable insights, trends, anomalies, and sentiment in real-time from 100% of your customer interactions. [Learn more](https://thelevel.ai/voice-of-the-customer-insights/) ### Immediately actionable business insights From call center data and QA reports to valuable business insights like customer and product analytics; all the AI-enabled analytics you need, available out of the box from day one. [Learn more](https://thelevel.ai/analytics/) ### Rapidly unlock your team’s full potential Reduce onboarding time by 50% and accelerate learning with GPT-driven, omniscient AI that surfaces 2X more accurate information in real-time. [Learn more](https://thelevel.ai/agent-assist/) ## The Results with Level AI A track record of proven metrics 25% increase in CSAT 45% increase in ASAT (Agent Satisfaction) 90% time saved in QA monitoring 100% better insights into the business LevelAI named a Gartner Cool Vendor in Customer Service & Support Technology [Read the press release](https://thelevel.ai/blog/gartner-cool-vendor/) What is Level AI? \| Next Level AI for Customer Intelligence and Service Automation - YouTube Tap to unmute [What is Level AI? \| Next Level AI for Customer Intelligence and Service Automation](https://www.youtube.com/watch?v=g06q2V_kb-s) [Level AI](https://www.youtube.com/channel/UCt_GbJ2z5wpD5FVuG9Dc8Rw) Level AI374 subscribers ## SEE HOW OUR CUSTOMERS DRIVE IMPACT Level AI was the game-changer that empowered our sales team to reach new heights of performance and customer satisfaction, skyrocketing our conversion rates by 50% while at the same time keeping our QA cost low by doubling the productivity of our QA team. Nabila Tisha SVP, Sales & Ops - Globalfaces Direct Your advanced call center screen recording capability and redaction won the day. Your competition said, we just can’t match Level AI in that area. Shahryar Rehman Head of Operations - Bakkt As a design and marketing partner to millions of small businesses worldwide, Vista has always prioritized customer experience. Level AI’s agent screen recording has added “eyes” to a process where we only had “ears” before. This has helped us identify opportunities to improve our processes and tools and coach our agents more effectively, which improves both team member satisfaction and customer experience. Michael Villanueva Global Director of Quality - Vista We’re able to get so much intel about our calls and our customers that it really helped us make changes in our processes to convert more calls. We’ve gone from manually scoring 1-2% of our calls to using Level AI to score 100% of our calls! Angela Zander Director of Operations - Quinstreet Nabila Tisha SVP, Sales & Ops - Globalfaces Direct Your advanced call center screen recording capability and redaction won the day. Your competition said, we just can’t match Level AI in that area. Shahryar Rehman Head of Operations - Bakkt Michael Villanueva Global Director of Quality - Vista Angela Zander Director of Operations - Quinstreet Nabila Tisha SVP, Sales & Ops - Globalfaces Direct Your advanced call center screen recording capability and redaction won the day. Your competition said, we just can’t match Level AI in that area. Shahryar Rehman Head of Operations - Bakkt Michael Villanueva Global Director of Quality - Vista Angela Zander Director of Operations - Quinstreet Nabila Tisha SVP, Sales & Ops - Globalfaces Direct Your advanced call center screen recording capability and redaction won the day. Your competition said, we just can’t match Level AI in that area. Shahryar Rehman Head of Operations - Bakkt Michael Villanueva Global Director of Quality - Vista Angela Zander Director of Operations - Quinstreet ## Level AI Business Outcomes CX and Service Improvement Enhance CX and service quality with automated, impartial, and objective monitoring of every single customer interaction to your exact standards. Get deep insights into the drivers of CX across the organization. Learn how [one of our customers saved over $30 million](https://thelevel.ai/case-studies/multinational-design-and-marketing-firm-cost-savings-over-30-million/) by leveraging Level AI's QA-GPT. Productivity and Scale Scale your contact center to new heights by [fully automating QA](https://thelevel.ai/quality-assurance-contact-center/) and call disposition, [increasing first-call resolution](https://thelevel.ai/agent-assist/) with real-time assistance, and 5x faster targeted interaction reviews and coaching. Add value and contribute to growth Increase revenue with real-time AI that identifies upsell opportunities, buyer reactions, and more to prompt the next best actions. Employ cutting-edge generative AI to [proactively identify areas of product improvement](https://thelevel.ai/voice-of-the-customer-insights/). Industries ## Trusted partner for our customers We never take our customers’ and partners’ trust for granted, and your success is our command. [Financial Services](https://thelevel.ai/financial-services/) [Insurance](https://thelevel.ai/insurance/) [Healthcare](https://thelevel.ai/healthcare/) [Retail](https://thelevel.ai/retail/) ## LEVEL AI FOR YOU Contact Center Leaders Streamline operations across all the areas of your contact center, from onboarding new support agents, coaching, managing team performance, identifying actionable insights for business growth, and more. [Learn more](https://thelevel.ai/contact-center-leaders/) Agents Supercharge your performance with real-time AI guidance for the next best actions, instant post-call dispositions, contextual information from past calls and knowledgebases, and more! [Learn more](https://thelevel.ai/agents/) CX Leaders Turn your CX team from reactive to proactive with deep generative AI powered insights that get to the root cause and quantify even potentially unknown customer issues. [Learn more](https://thelevel.ai/cx-leaders/) RESOURCES & CASE STUDIES #### More Resources: Streamline Customer Operations & Improve Agent & CX \\ \\ Voice of the Customer Insights [Ultimate Guide for Upleveling your Customer Experience Program for the Generative AI Age](https://thelevel.ai/resource/ultimate-guide-for-upleveling-your-customer-experience-program-for-the-generative-ai-age/ "Ultimate Guide for Upleveling your Customer Experience Program for the Generative AI Age") \\ \\ Quality Assurance [The 2024 Auto-QA Platform Buyer’s Guide](https://thelevel.ai/resource/the-2024-auto-qa-platform-buyers-guide/ "The 2024 Auto-QA Platform Buyer’s Guide") \\ \\ Case Study [Mastering Complex Calls With Manager/Agent Assist: Live Q&A](https://thelevel.ai/resource/mastering-complex-calls-with-manageragent-assist-live-qa/ "Mastering Complex Calls With Manager/Agent Assist: Live Q&A") ## Frequently Asked Questions What is customer intelligence? Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service. How can customer intelligence benefit my business? **Personalize customer experiences:** Tailor your offerings and interactions to individual needs. **Identify customer trends:** Gain insights into emerging preferences and market shifts. **Improve product development:** Create products and services that resonate with your target audience. **Boost customer satisfaction:** Proactively address customer concerns and deliver exceptional service What is conversational intelligence? Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages. What is service automation? Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like: - Real time AI assistance for agents - Post call disposition - Scoring agent performance in customer interactions - Automated identification of unknown customer pain points What is Level AI? Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth. ## Turn every customer interaction into action [Request Demo](https://thelevel.ai/request-demo/) Chat Widget reCAPTCHA Select all squares with **traffic lights** If there are none, click skip | | | | | | --- | --- | --- | --- | | | | | | | | | | | | | | | | | | | | | Please try again. Please select all matching images. Please also check the new images. Please select around the object, or reload if there are none. Skip