Skip to: 📣 Upcoming Webinar! The 3-Step Guide to Configure, Control, and Evaluate Your AI Support Agent [Reserve Your Spot](https://thelevel.ai/resource/the-3-step-guide-to-configure-control-and-evaluate-your-ai-support-agent/?utm_term=topbanner&utm_campaign=2026-05-07-Webinar-3StepGuide&utm_medium=webinar&utm_source=event/) Skip to main content # Why choose Level AI over Call Miner? Discover why leading enterprises choose **Level AI’s all-in-one AI platform** over **CallMiner’s fragmented conversation intelligence tools.** - **One unified CX platform** vs multiple disconnected analytics modules - **Real-time, explainable AI insights** vs delayed, keyword-based reports - **Native analytics and dashboards** vs whitelabeled Tableau visualizations [Schedule a demo](https://thelevel.ai/request-demo/) Trusted by customer service leaders across the world ## The results with Level AI 25% increase in CSAT 45% increase in ASAT (Agent Satisfaction) 90% time saved in QA monitoring 100% better insights into the business #### Beyond Traditional AI: How Level AI Outperforms Call Miner ## Real-Time CX, Not Post-Call Reports Level AI delivers **real-time insights and guidance** through integrated QA, VoC, and Agent Assist — helping teams act now, not later. CallMiner focuses on analyzing calls after they happen. _Fix issues in the moment, not in hindsight._ ## Unified Platform, Not Fragmented Add-Ons While Level AI unifies **Auto-QA, Coaching, VoC, Analytics, Agent Assist, and Virtual Agent** in one seamless stack, CallMiner’s AI and analytics sit in silos — QA here, reporting there, and agents elsewhere. _One AI for your entire contact center._ ## Inferred CSAT on 100% of Conversations Level AI’s i **CSAT infers sentiment and satisfaction** across every customer touchpoint, providing a real-time pulse on CX. CallMiner depends on limited survey feedback to measure satisfaction. _100% coverage, zero surveys required._ ## From Keyword Rules to Explainable AI Level AI’s QA-GPT uses reasoning, timestamps, and evidence to explain every score — bringing trust and transparency to QA automation. CallMiner’s analytics still rely on static keyword and acoustic triggers. _Clarity replaces guesswork_ ## Level AI vs. Call Miner: A closer look Unified CX Platform Unified stack: Auto-QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent Speech analytics & compliance core; newer AI products but fragmented, not fully integrated Native Virtual Agent Native Voice + Chat AI; seamlessly integrated with QA & VoC Acquired Voice/Chat AI agents (Vocalls); bolted on, hard to set up, fragmented QA Automation 100% Auto-QA coverage with QA-GPT; explainable reasoning, timestamps, evidence Keyword/acoustic models, manual setup; tops out at ~30–40% coverage Voice of the Customer Supervised models track trends in known issues + unsupervised models discover new/emerging concerns automatically Predefined topics + survey CSAT; limited adaptability for new issues Dynamic Agent Assist Real-time guidance, manager dashboards, live summaries, sentiment alerts Assist features tied to scripted behaviours & compliance cues Analytics & Ease of Use Modern, visual, intuitive dashboards; proactive concern mining Powerful but complex; heavy configuration required Screen Recording Automated real-time redaction using computer vision Rule based PCI/PII redaction using AI ## What people are saying about Level AI Amazing Partnership and Product! Level AI has been one of the best AI companies I've worked with. Their product speaks for itself and they are amazing at delivering and setting your business up for success. Most of the time when you onboard a new product into your call center there's always something negative about it but we have been with Level for a year now and I can't say anything negative about it. Kelley Diaz Administrator Source: AI-powered insights for great CX! LevelAI is a transformative platform that offers insights into how we can improve the employee and customer experience by identifying areas of opportunity. It scores ~100% of interactions across channels and provides data around sentiment, trending topics/sub-topics, and more. This allows us to easily decide where we should focus our human resources to get the most value when conducting VoC and coaching analysis. Corinne Flanagan Administrator Source: Efficient. Accurate. Level AI My team's needs focused on quality and CX improvement while reducing cost. LevelAI is helping us to automate repetitive tasks for our agents and their managers - allowing them to focus on the "human touch" and process tasks more quickly. With automated Instascore, call transcription, "tags", etc. we will be able to dramatically improve both the quantity and depth of QA feedback with significantly less manual effort. Josh Douglas Executive Director, Contact Center Ops Source: ## Turn every customer interaction into action [Request Demo](https://thelevel.ai/request-demo/) reCAPTCHA Select all images with **cars** Click verify once there are none left | | | | | --- | --- | --- | | | | | | | | | | | | | Please try again. Please select all matching images. Please also check the new images. Please select around the object, or reload if there are none. 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