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# Past Events

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Webinar

[Rethinking QA with AutoQA](https://thelevel.ai/resource/rethinking-qa-with-autoqa/)

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On-demand

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Webinar

[Scaling Quality Assurance with Level AI: How Kastle Systems Transformed QA & Agent Performance](https://thelevel.ai/resource/kastle-systems-qa-transformation/)

Watch Session

On-demand

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Conference

[Level AI Virtual Summit 2025: Transform Customer Intelligence](https://thelevel.ai/resource/virtual-summit-2025-transform-customer-intelligence/)

Watch Session

On-demand

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Webinar

[The Future of AI in CX: Priorities, Use Cases and Business Impact](https://thelevel.ai/resource/the-future-of-ai-in-cx-priorities-use-cases-and-business-impact/)

Watch Session

On-demand

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Webinar

[Human + AI: Building the Next-Gen Contact Center](https://thelevel.ai/resource/human-ai-next-gen-contact-center/)

Watch Session

On-demand

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Webinar

[The Rise of Agentic AI: Revolutionizing Customer Experience](https://thelevel.ai/resource/the-rise-of-agentic-ai-revolutionizing-cx/)

Watch Session

On-demand

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Webinar

[DeepSeek and Beyond: Revolutionizing CX with Next-Gen AI Models](https://thelevel.ai/resource/deepseek-and-beyond-revolutionizing-cx-with-next-gen-ai-models/)

Watch Session

On-demand

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Webinar

[Inferred-CSAT (iCSAT): A Revolutionary Way to Measure and Improve Customer Satisfaction](https://thelevel.ai/resource/introducing-inferred-csat/)

Watch Session

On-demand

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Webinar

[Unveiling the Future: Key Insights from the 2024 State of the Contact Center Survey](https://thelevel.ai/resource/unveiling-the-future-key-insights-from-the-state-of-the-contact-center-survey/)

Watch Session

On-demand

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Webinar

[From Ordinary to Extraordinary QA: How to Leverage AI Technology in Call Center QA](https://thelevel.ai/resource/from-ordinary-to-extraordinary-qa-how-to-leverage-ai-technology-in-call-center-qa-an-in-depth-fireside-chat-with-samantha-nelson-vp-of-contact-center-at-telarus/)

On-Demand

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Webinar

[How Canada’s Largest Fundraiser, Globalfaces Unleashed Next Level AI to Transform and Scale QA Programs to 100%](https://thelevel.ai/resource/globalfaces-unleashes-next-level-ai-to-revolutionize-global-charitable-fundraising/)

On-Demand

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Webinar

[The death of the survey: How Generative AI is reshaping Voice of the Customer programs](https://thelevel.ai/resource/the-death-of-the-survey-how-generative-ai-is-reshaping-voice-of-the-customer-programs/)

On-Demand

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Webinar

[Unveiling the Future of Customer Experience: Humanizing AI with Level AI & Vista](https://thelevel.ai/resource/unveiling-the-future-of-customer-experience-humanizing-ai-with-level-ai-vista/)

On-Demand

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Webinar

[Demystifying GenAI: Separating fact from fiction in contact center technology!](https://thelevel.ai/resource/demystifying-genai-separating-fact-from-fiction-in-contact-center-technology/)

On-Demand

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Webinar

[Build vs. Partner vs. Buy: How to choose the right AI strategy for your contact center](https://thelevel.ai/resource/build-vs-partner-vs-buy-how-to-choose-the-right-ai-strategy-for-your-contact-center/)

On-Demand

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Webinar

[Mastering Complex Calls with Manager/Agent Assist: Live Q&A](https://thelevel.ai/resource/mastering-complex-calls-with-manageragent-assist-live-qa/)

On-Demand Webinar

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Webinar

[Elevating Customer Delight: Using Technology to Enhance Customer Service with ezCater](https://thelevel.ai/resource/elevating-customer-delight-using-technology-to-enhance-customer-service-with-ezcater/)

On-Demand

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Webinar

[Reshaping Call Centers in Finance: Unleashing Efficiency through Cutting-Edge Automation featuring Bakkt](https://thelevel.ai/resource/reshaping-call-centers-in-finance-unleashing-efficiency-through-cutting-edge-automation-featuring-bakkt/)

On-Demand

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Webinar

[Forrester: How To Evaluate AI for Modern Contact Centers](https://thelevel.ai/resource/resource/how-to-evaluate-ai-for-modern-contact-centers/)

On-Demand

## Turn every customer interaction into action

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