# Level AI vs. Callminer: The Clear Choice for Modern Contact Centers

When it comes to powering your contact center with AI, not all solutions are created equal. Let's break down how Level AI outperforms Callminer in key areas that matter most to your team:

## Real-time Monitoring

Level AI grades agents in real-time and brings critical conversations to the forefront for managers to take action, while Callminer clutters the interface with full text transcription of every ongoing call.

## Conversation Intelligence

Callminer's aging intelligence AI relies on finding keywords taken out of context. Level AI's suite of generative AI tools bring human-like understanding of context and reasoning to every aspect of the contact center.

## Gen AI Auto-QA

Callminer's Auto-QA doesn't score conversations on your custom scorecard. Level AI goes above and beyond by scoring every conversation to your standards with evidence, timestamps, and reasoning to back up every score.

## The Results with Level AI

A track record of proven metrics:

- **25%** increase in CSAT
- **45%** increase in ASAT (Agent Satisfaction)
- **90%** time saved in QA monitoring
- **100%** better insights into the business

#### Frequently Asked Questions

**Why is it important to perform quality assurance in the insurance industry?**  
QA analysis provides insights into multiple contact center metrics that can provide a range of benefits, including improved agent performance, consistent customer experiences, compliance adherence, faster claim resolution, and enhanced customer satisfaction.

**Can Level AI identify areas for improvement in agent performance?**  
Yes, Level AI has a dedicated coaching module that can pinpoint strengths and areas for development in agent interactions. It provides insights into agent-customer interactions, adherence to scripts, resolution efficiency, and more.

**Can I track customer interactions and claims through the Insurance QA software?**  
Level AI is an insurance call center software that provides tools to track and manage customer interactions, claims, policy details, and customer histories, ensuring a comprehensive view of each customer's journey.

**How does insurance compliance software such as Level AI assist in compliance with regulations?**  
Level AI ensures Insurance compliance by analyzing interactions for adherence to legal and industry regulations and flags if there are any non-compliance behaviours. This helps in identifying any deviations or potential insurance regulatory compliance issues.

**Can Level AI track customer sentiment and feedback?**  
Level AI introduces Generative AI in Insurance call center to gauge customer sentiment by analyzing the intent of customers using its state-of-the-art NLU technology. This helps in understanding customer experiences and improving service quality.

**How does the software assist in agent performance improvement?**  
Level AI's coaching module provides real-time monitoring, call recording, quality assessments, and performance analytics, enabling targeted coaching and training for agents. Moreover, flag conversations for in-depth analysis to discover uncovered insights.

**How can conversational AI for insurance help improve overall customer experiences?**  
Conversational AI in Insurance provides insights into agent performance, compliance, and customer interactions to help deliver consistent, efficient, and high-quality customer experiences.

## Turn every customer interaction into action

[Request Demo](https://thelevel.ai/request-demo/)